Vicoze Business Solution Refund Policy
Last updated: March 2026
1. What this policy covers
This policy applies only to payments for a Vicoze business solution subscription. It does not apply to an appointment, service, deposit, product, or other payment made directly to a business.
2. Canceling a subscription
You can cancel your Vicoze subscription under the cancellation controls shown in your account or checkout. Cancellation normally stops the next renewal and leaves access available through the period already paid for.
3. Refund requests
If you believe a solution subscription charge was made in error, contact Vicoze support with the business account and charge details. We review requests case by case and handle any approved refund through the subscription payment provider.
4. Appointment payments
Vicoze does not receive appointment payments. A refund, cancellation, or dispute about an appointment or service must be directed to the business that received that payment.